Skip to content
Engineered Plastic Fabrication
Free shipping on orders over $150 - *exclusions apply*

Payment Policy

Last updated: 11 September 2026

What we accept

All payments are processed securely by Stripe. At checkout you can pay with:

  • Credit and debit cards — Visa, Mastercard, American Express and Discover;
  • ACH direct debit — payment straight from a US bank account;
  • Amazon Pay; and
  • Link, Stripe’s saved-checkout service.

All prices and charges are in US dollars (USD). If your card is denominated in another currency, your bank sets the exchange rate and may add its own fee.

Card security

We never see or store your full card number. Card details are entered directly into Stripe’s hosted fields and are transmitted straight to Stripe, which is certified to PCI DSS Level 1 — the strictest level in the card industry. What reaches us is a payment confirmation, the last four digits and the card brand.

The whole site is served over HTTPS.

When you are charged

Payment is taken in full when you place the order, including for custom and made-to-order items. We do not take deposits or offer payment plans through the website.

Custom fabrication begins once payment clears, which is why custom orders cannot be cancelled after cutting has started — see our Return & Refund Policy.

ACH payments are not instant. An ACH order is confirmed when the debit clears, usually within 3–5 business days, and we begin work then.

If a payment fails

A declined payment means no order is created and you are not charged. Common causes are an incorrect billing address, insufficient funds, or your bank blocking an unfamiliar merchant. Try again, use a different method, or call your bank.

You may briefly see a pending authorisation on a declined attempt. That is a hold, not a charge, and your bank will drop it — typically within a few business days.

Pricing

Prices are those shown on the site at the time you order, and can change without notice. Custom door prices are calculated from the dimensions and options you select, and the price you see in the builder is the price you pay.

We try hard to keep prices and specifications accurate. If an item is listed at an obviously incorrect price, we reserve the right to cancel the order and refund you in full rather than fulfil it — we will always contact you first.

Sales tax

Any tax due is shown at checkout before you pay. Hawai‘i businesses are subject to General Excise Tax, and where GET applies it will appear as a separate line.

Refunds

Refunds go back to the original payment method — we cannot refund to a different card or account. See our Return & Refund Policy for what qualifies and how long it takes.

Chargebacks

If something is wrong with your order, please contact us before raising a dispute with your bank. A chargeback takes weeks to resolve and we can almost always sort the problem out faster directly.

Questions

Email sales@marinemoore.com or call (808) 555-0188.