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Engineered Plastic Fabrication
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Return & Refund Policy

Last updated: 11 September 2026

We want the part to fit and to last. If a stock item is not right, you can send it back. Custom-made items are the exception, and that exception matters — please read it before ordering.

Stock items — 30 days

You may return an unused stock item within 30 days of delivery for a refund, provided it is:

  • in new, uninstalled, resalable condition;
  • free of drilled holes, cuts, adhesive, sealant or scratches; and
  • in its original packaging.

A part that has been test-fitted but not drilled or modified is still returnable.

Custom and made-to-order items are not returnable

Anything cut to dimensions you supplied cannot be returned or refunded. This includes:

  • custom-size doors built with our door builder;
  • any part cut, drilled or machined to your specification; and
  • fabrication quoted from your drawing, template or old part.

These are made only for you and cannot be resold. Check your measurements carefully before ordering. Our door builder shows both the overall size and the cutout opening — the cutout is 1½” smaller than the overall size, because the door needs a flange to sit on. Measure the hole in your boat, then order the overall size that covers it.

This exclusion does not apply if the item is defective or if we built it to the wrong dimensions. If we made the mistake, we fix it — see below.

If we got it wrong

If an item arrives defective, damaged, or does not match what you ordered — including a custom item cut to the wrong size — we will replace it or refund it in full, and we pay the return shipping. Email us within 30 days of delivery with your order number and a photograph.

How to start a return

  1. Email sales@marinemoore.com with your order number and what you want to return.
  2. We will reply with a return authorisation and the address to send it to.
  3. Pack the item so it survives the trip and send it back.

Please do not send anything back before you have a return authorisation — unannounced returns are difficult to match to an order and slow your refund down.

Return shipping and restocking

For a change-of-mind return, you pay the return shipping and we do not refund the original shipping cost. We do not charge a restocking fee on stock items returned in resalable condition.

For a defective, damaged or incorrect item, we pay shipping both ways.

Refunds

Once your return arrives and we have inspected it, we refund to the original payment method. Card and Amazon Pay refunds normally appear within 5–10 business days; ACH refunds can take a little longer. We will email you when the refund is issued.

If a returned item arrives modified, installed or damaged, we will contact you before refunding — we may offer a partial refund or return the item to you.

Cancelling an order

You can cancel any order that has not yet been cut or shipped, at no cost. Because custom work starts quickly, contact us as soon as possible. Once we have cut material to your dimensions, the order can no longer be cancelled.

Questions

Email sales@marinemoore.com or call (808) 555-0188.